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Exchange & Refunds Policy

RETURN/REFUND/EXCHANGE POLICY

B(i). RETURN/REFUND OF PRODUCTS:

ROBINSONS will accept requests for returns/refund of regular priced product within 30 days* from the date of order.

ROBINSONS only accept store returns in the flagship store, Robinsons The Heeren.

Several types of goods are ineligible for returns/refund including perishable goods such as food, flowers, intimate or sanitary goods, personalised items, special orders, gift vouchers, cosmetics & beauty, perfume, jewellery, hazardous materials, or flammable liquids or gases.

Items must be returned in their original packaging, with price tags intact, and must be complete, including electrical accessories and manuals where applicable. Items that have been laundered or altered in anyway, cannot be accepted for refund or exchange.

All successful requests for returns/refunds will be refunded and credited without interest into the same credit card that was used to make the order.* We will return to you all payments received from you, excluding delivery charges should your order falls below the minimum qualifier for free delivery. Requests for returns/refunds may be done in store or online. For online returns/refunds instructions, click here.

Any refunds may be made in full or in part at the sole discretion of ROBINSONS.

For ‘Click & Collect’ orders: ROBINSONS will hold any ‘Click & Collect’ order product for a maximum of 14 days from the date of order, following which ROBINSONS may, in its sole discretion, deem your order cancelled and credit the refund without interest into the same credit card that was used to make the order.

The acceptance by ROBINSONS of any request for refund/exchange shall not constitute nor be deemed to be an acknowledgment or acceptance by ROBINSONS of any breach, default or liability on the part of ROBINSONS in respect of such product being refunded/exchanged.

Amount refunded will take into consideration the total discounts given to the customer at the point of purchase.

*For offline stores, all refunds must be made within 7 days from the date of purchase and the refund amount will be credited to a giftcard with a validity of 2 years.



B(ii) EXCHANGE OF PRODUCTS:

ROBINSONS will accept requests for exchange of product within 30 days* from the date of order.

ROBINSONS do not accept exchanges of products online. All requests for exchanges will have to be made in our flagship store, Robinsons The Heeren. Should the relevant item be out of stock and customer is not agreeable to other alternatives offered, ROBINSONS will proceed to refund the customer’s credit card in accordance with the procedure for requests for refunds.

Several types of goods are ineligible for exchange including perishable goods such as food, flowers, intimate or sanitary goods, personalised items, special orders, gift vouchers, cosmetics & beauty, perfume, jewellery, hazardous materials, or flammable liquids or gases.

Items requested for exchanged must be in their original packaging, with price tags intact, and must be complete, including electrical accessories and manuals where applicable. Items that have been laundered or altered in anyway, cannot be accepted for refund or exchange.

The acceptance by ROBINSONS of any request for refund/exchange shall not constitute nor be deemed to be an acknowledgment or acceptance by ROBINSONS of any breach, default or liability on the part of ROBINSONS in respect of such product being refunded/exchanged.

ROBINSONS reserves the right to reject any requests for returns/refunds/exchange that does not fulfil our policies above or for any other reason whatsoever. For more information on how to return/refund/exchange, click here

*For offline stores, all exchange must be made within 7 days from the date of purchase.

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